tag:blogger.com,1999:blog-35630787266094937632009-02-21T04:30:29.929-08:00peruchohttp://www.blogger.com/profile/08643307043209918676noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-3563078726609493763.post-44473146111398423692008-06-24T19:29:00.000-07:002008-06-24T20:04:05.238-07:00Never again will I deal with Pella. I spent close to $9k on windows and a motorized blind for a skylight. Everything with a lifetime warranty. The motor went kaput while still under warranty. Pella wanted $500 to replace the motor. Asked if they could add a rod and a pole to control the blind manually, I was told they no longer make that kind of blind. Called Pella a dozen times to get some kind of remedy. Talked to a guy named Bryan who promised to get back to me. Four follow-up calls later, since he didn't return my calls, I was told he no longer works for Pella. Then, I spoke with a woman who gave me the same "I'll get back with you" line. She didn't bother to return five of my calls. Finally, I decided enough is enough, I'll stop getting my blood preasure up and stop calling Pella, which, am sure, is what they wanted. For a big company they sure have a hell of a problem with customer service. Maybe this blog will get their attention. Am counting on it.<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/3563078726609493763-4447314611139842369?l=perucho-perucho.blogspot.com'/></div>peruchohttp://www.blogger.com/profile/08643307043209918676noreply@blogger.com0